Frequently Asked Questions
1. How do I safely troubleshoot my range hood?
Always unplug your range hood or switch off the circuit breaker before opening or inspecting any part of the unit. Wear gloves and use insulated tools.
2. My range hood won’t power on - what should I check?
- Test your outlet with another device (lamp or charger).
- Check your breaker or GFCI outlet for trips.
- Inspect the power cord for damage.
- Look for loose wires inside the hood.
3. Why won’t the lights on my range hood work?
- Replace bulbs with ones matching your hood’s specs.
- Test voltage at the socket with a multimeter.
- If all lights fail but the motor runs, your transformer or control board may be faulty.
- If only one light fails, make sure it matches the specified bulb type - halogens and LEDs aren’t always interchangeable.
4. The motor isn’t running - what can I do?
- Test the motor capacitor with a multimeter.
- Manually spin the blower fan; if it’s stuck, the motor may be seized.
- If the motor has power but won’t run, the issue is likely with the main control board.
5. My range hood turns on/off by itself - why?
Nearby devices with infrared (IR) remotes can interfere. Cover the IR sensor on the hood’s right side with tape. Otherwise, try resetting by switching the breaker off for 1–2 minutes.
6. Why does my range hood look white?
A protective white film is applied to some models. Peel it off from a corner. For sticky residue, use warm water or a mild cleaner.
7. How do I clean my filters and install charcoal filters?
- Grease filters: Hand-wash with warm, soapy water (dishwasher-safe but hand washing recommended).
- Charcoal filters: Follow the installation video guide.
8. What do flashing codes like 8, 888, or 00 mean?
These codes remind you to clean your filters. After cleaning, hold the ( + ) button for 10 seconds to reset the reminder.
9. My range hood makes a clicking or rattling noise—what should I check?
- Clicking: Usually loose connections inside the hood; inspect and reconnect.
- Rattling: The motor screw may be loose from shipping; tighten with a long Philips screwdriver.
10. My range hood has weak suction—how can I improve it?
- Check that dampers open fully.
- Ensure filters are installed correctly.
- Perform a paper test: hold a sheet of paper under the hood—if it doesn’t stay, suction may be weak. Send us a video if needed.
11. How do I deep clean my range hood?
- Disconnect power.
- Remove grease filters and wash.
- Clean blower fan blades with degreaser and soft brush.
- Wipe down motor carefully (avoid water contact).
- Reassemble and test.
- Clean every 3–6 months for best performance.
12. What parts commonly need replacing?
- Main control board (PCB)
- Control panel/keypad
- Motor capacitor
- Light bulbs
- (Less common) motor, transformer, thermal fuse, power cord
13. What should I do if I’m stuck troubleshooting?
Take photos of your wiring before disconnecting anything. Use colored tape or labels to help with reassembly. If you can’t resolve the issue, send us a video of the problem and a photo of your unit’s serial number.